Rural/Metro Reports Success for Buffalo in 2011

September 27, 2013 Updated Feb 6, 2012 at 12:00 PM EDT

By WKBW News


Rural/Metro Reports Success for Buffalo in 2011

September 27, 2013 Updated Feb 6, 2012 at 12:00 PM EDT

BUFFALO (WKBW release) -- At a recent meeting of the Buffalo Emergency Medical Services Board, Rural/Metro Medical Services of Buffalo reported its superior performance delivering community care in 2011.

Highlights from the presentation included:

• Rural/Metro responded to 34,000 emergency calls in 2011 within the City of Buffalo;

• Average response time was 7 minutes, seven seconds per call.

• Rural/Metro ambulance response was better than the nationally recommended response time criteria to reach a patient in Cardiac Arrest— eight minutes and fifty nine seconds or less, 94 percent of the time. That compares to the national recommendation of 90 percent of the time. 

• Rural/Metro successfully transitioned assignment of ambulance responsibilities from Erie County leading to improved dispatch and quicker response to calls requiring Advanced Life Support services. 

“Rural/Metro continually adjusts our ambulance deployment plan to ensure excellent response times and we have highly trained professionals ready to respond every day, every time of the day,” Jay Smith, Division General Manager of Rural/Metro Medical Services of Buffalo said in a news release. “Working with the ambulance board, we adjusted the system to optimize response times, which has shown very positive results in patient outcomes.

“Our success in serving Buffalo is a direct result of our excellent working relationship with the Board, the Fire Department and our talented, dedicated employees who are focused on providing clinical excellence to all our customers."  

In 2011, with Erie County’s support, Rural/Metro accepted responsibility for the assignment of vehicles in an effort to more efficiently dispatch the most appropriate level of care to individuals in need. Ambulance Board members have affirmed that the new system is improving pre-hospital medical care provided in the community.