NYSEG and RG&E Warn Customers to Be Safe and Ask for Identification

September 27, 2013 Updated Mar 5, 2012 at 12:20 PM EDT

By WKBW News

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NYSEG and RG&E Warn Customers to Be Safe and Ask for Identification

September 27, 2013 Updated Mar 5, 2012 at 12:20 PM EDT

Rochester, N.Y. (WKBW release) -- NYSEG and RG&E remind customers to be safe and ask for photo identification whenever anyone approaches them claiming to be a NYSEG or RG&E employee or agent working on behalf of the company.

Customers should also not hesitate to ask for the name and phone number of a supervisor they can call to verify the person’s identity.

All NYSEG and RG&E employees carry photo identification.

Customers are also reminded that:

• NYSEG and RG&E employees do not market energy door-to-door.

• NYSEG and RG&E field employees would never ask a customer for an account number or a bill.

• NYSEG and RG&E employees would never contact a customer and ask for an account number or any other personal information.