(WKBW release) For the fourth consecutive year, Independent Health is the highest-ranked health insurance plan in the New York/New Jersey region, according to J.D. Power and Associates 2013 U.S. Member Health Plan Study.
According to a news release:
“Independent Health is thrilled to be recognized for the fourth straight year as the highest-ranked health plan in the New York/New Jersey region by J.D. Power and Associates, a global company synonymous with quality and customer satisfaction,” said Michael W. Cropp, M.D., president and chief executive officer, Independent Health. “This prestigious award reinforces what we strive to do each day – to engage our members to improve their health while we provide quality coverage and service to our members.”
The study by J.D. Power and Associates, an internationally known, credible and accurate third party, surveys health plan members and ranks members’ experiences in seven categories, including coverage and benefits; information and communication; provider choice; customer service; claims processing; approval process; and statements. Independent Health scored the highest in five of the seven categories among the plans surveyed in the New York/New Jersey region. The regional awards recognize health plans in the country committed to providing a high level of customer satisfaction for their members and their communities. Independent Health's overall score is 763. The regional average score is 694.
“Our members want a trusted source to help them simplify and navigate the complex health care system and this study provides a credible representation of the experience they have with us during a time of great change in health care,” Dr. Cropp said. “Our focus remains on working to improve the health care system and lower costs in our community through improved access and care coordination and developing plans and services that help our members – and the community - make long-lasting and meaningful changes.”