BUFFALO – ( release ) Mayor Byron Brown today announced that he has accepted the resignation of Donna M. Brown as Deputy Mayor. Deputy Mayor Brown was appointed on January 10, 2008 by Mayor Brown (Deputy Mayor Brown is not related to Mayor Brown).
As Deputy Mayor, she focused on housing and community development issues, education, youth initiatives, community relations and business development.
She leaves the Brown Administration for a new position at the Erie County Medical Center, where she will be the Director of Patient Satisfaction and Cultural Awareness.
“Donna Brown was an excellent member of my Administration who brought great passion and dedication to every task she ever undertook, especially in community-based programs and initiatives,” said Mayor Brown. “She has served the residents of our city well and I thank her for her commitment to making Buffalo a stronger and more dynamic city. She will be missed and I wish her great success in her new career at the Erie County Medical Center.”
She also served as the Administration’s liaison with the Buffalo Public Schools and the district-wide Joint Schools Construction Project. In addition, she represented the Administration on the Mayor’s Anti-Flipping Task Force, while coordinating city-based housing initiatives in collaboration with the Office of Strategic Planning.
“It has been an honor to work for Mayor Brown and to participate in the development and implementation of various programs and policies that will continue to make Buffalo a better and more vibrant city,” said Deputy Mayor Brown. “I believe the city is moving in the right direction and that the developments that are occurring throughout the city, including the Buffalo Niagara Medical Campus and the waterfront, along with new investment and the city’s stable fiscal condition, will provide for a future for our city that has limitless potential.”
She brought her private sector expertise in M/WBE business development initiatives to expand city programs and manage follow-up with city department heads to achieve required results determined through the CitiStat Buffalo program.
A 1983 graduate of D’Youville College with a B.S. in Business Management/English, Ms. Brown had been previously employed at LPCiminelli Inc, where she served as Director of Community Relations, coordinating LPCiminelli’s interaction with elected officials and community leaders on the ten-year, $1 billion Joint Schools Construction Project in the Buffalo Public School District.
BUFFALO, NY June 28, 2010 – ( release ) Erie County Medical Center CEO Jody L. Lomeo today confirmed the hiring of Donna M. Brown, deputy mayor for the City of Buffalo since 2008, as the hospital’s first director of patient satisfaction and cultural awareness.
The position, for which the hospital recruited Brown, is specifically designed for someone with strong community relations experience who does not have a health-care background. That way she can be a patient advocate with a patient’s perspective, and help guide the hospital and its staff to raise patient services to the highest level, Lomeo said.
“We created this job because we needed a proven leader who can drive a patient-centered culture to unsurpassed heights at ECMC,” Lomeo said. “Donna is a perfect fit for this significant executive position because she’ll have the clout to reach into all corners of our operation and collaborate with doctors, nurses and staff to create an atmosphere of patient appreciation and diversity that becomes a national standard.”
Brown served as Mayor Byron W. Brown’s deputy since 2008, during which time she helped develop the City of Buffalo Poverty Reduction Blueprint. She was honorary chairwoman of the 2009 National Association of Negro Business and Professional Women's Clubs convention held in Buffalo, and has been involved with city efforts to reduce the amount of time city employees spend on injury leave.
A 1983 graduate of D’Youville College with a B.S. in business management, Brown held previous positions with L.P. Ciminelli [2002-07]; Kensington Bailey Neighborhood Housing Services [2000-02]; HSBC Bank [1989-96] and the United Auto Workers-General Motors Human Resource Center [1984-89].
Lomeo said he approached Mayor Brown earlier this year about hiring Deputy Mayor Brown because Lomeo thought she’d be ideal for the position. The mayor was not thrilled at the prospect of losing her, but said he would not stand in her way, Lomeo added.
“Donna Brown served the residents of the City of Buffalo with great dedication and a commitment to making the city a better place for all,” Mayor Brown said today. “While she’ll be missed, I know she will continue to provide the same level of professionalism and hard work that made her such an asset to my administration. I wish her great success in her new career at ECMC.”
Deputy Mayor Brown said the ECMC job is a perfect fit for her.
“I want to thank Mayor Brown for two great years of public service and policy opportunities,” Brown said. “When Jody described this position, I saw the next phase of my career unfolding before my eyes. I feel like everything I’ve done until now was building toward this work, where I can channel the superb motivation and productivity of ECMC’s staff into positive improvements on behalf of all the hospital’s patients.”
“Our goal is clear: We want people who have benefitted from ECMC’s care to rave about their entire hospital experience to everyone they meet. And if they’re not doing that already, they will.”
The position reports directly to the CEO and the official description says the job is to recommend “processes for training internal staff development pertaining to customer service, organizational development, patient satisfaction services and diversity programs within Erie County Medical Center Corp. … coordinates the Medical Center’s transformation to a patient-centered organization through customer service and cultural awareness.”
“At ECMC, if people don’t already know this they will: We’re all about the patient. We want you to want to come here for elective care, but even if you come in through the ER, we want your experience to be memorable in a good way and something you’ll recommend enthusiastically to friends and family,” Lomeo said. “That’s why, with the help of our board, we created this position and I’m very happy Donna accepted the challenge.”