Rural/Metro Awarded West Seneca Contract

September 27, 2013 Updated Jun 27, 2012 at 11:22 AM EDT

By WKBW News


Rural/Metro Awarded West Seneca Contract

September 27, 2013 Updated Jun 27, 2012 at 11:22 AM EDT

(WKBW release) The Town of West Seneca selected Rural/Metro Medical Services as its emergency health-care provider, citing excellent service in recent years.

According to a news release:

The Town Council, which put the contract out to bid in a request for proposals process, approved the selection unanimously. It extends the professional services relationship between the two to more than 50 years. The town of 44,711 people experiences about 3,500 emergency ambulance calls a year.

“The fact that Rural/Metro is focused on providing high-quality clinical care means a lot to me, as an elected official,” said Sheila Meegan, West Seneca Town Supervisor. “Our residents deserve to know that in their time of need, they will be cared for by compassionate and professional emergency medical care providers.”

The two-year contract starts August 1, 2012 and includes a two-year renewal option. It covers pre-hospital emergency services and allows Rural/Metro to partner with the six West Seneca fire districts to provide high-quality patient care. Rural/Metro will respond to 911 calls and stage its vehicles in the town for rapid response to emergencies.

“On behalf of the almost 500 employees at Rural/Metro Medical Services, we are excited for this opportunity to serve the Town of West Seneca and meet its pre-hospital emergency medical needs,” said Jay Smith, Buffalo Division General Manager. “We value our partnership with the fire districts and look forward to enhancing our ability to work with them in providing outstanding clinical care for the residents of West Seneca.”

The contract includes response time compliance measures and the ability for the company to triage calls from residents utilizing its emergency medical dispatch protocols. These determine how to send the best-equipped responders to an emergency, not just automatically the nearest.

Town officials cited Rural/Metro’s certification by the Commission on the Accreditation of Ambulances Services as a plus factor.

“We have had a long and great working relationship with Rural/Metro for many years and we expect that to continue,” said Fire Commissioner Peter Spilsbury, from West Seneca Fire District No. 5. “Rural/Metro provides excellent care to our residents.”